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WEB SPECIALIST

compensation: 401k, HEALTH CARE SERVICES AND RETIREMENT PLAN
employment type: full-time

Job Description
As a Website Specialist, you will provide inbound and outbound telephone support for all Professional Web Services (PWS) customers as our initial point of contact. You will be responsible for assisting C3 in qualifying customers for PWS products, answering customer questions and summarizing project requests which are sent to Web Builders for execution.

RESPONSIBILITIES:
• Field C3 calls (including transfers and customer qualification calls)
• Outbound/Inbound telephone support (i.e. recognizing customers for their business, returning customer calls, answering and addressing customer concerns)
• Ensure clients understand the features and ability of the plan they have purchased
• Outline customer project requests, Q/A, Pipeline management and Publish
• Channel and articulate information between Web Builders and customers to ensure web design is complete and accurate
• Fill out content worksheets in Microsoft Excel for all of the new Website projects

REQUIREMENTS:
• Strong customer service focus and behaviors (supporting dialogue and interaction with customer and placing a high importance on uncovering customer needs)
• Quality expectations in all communication and documentation
• Emotion detection - Listen to the emotion in customers’ voice and word choice and respond accordingly
• Full understanding of all parties involved by recapping key facts
• Responsibility for the outcome
• Accuracy, organization, and attention-to-detail
• Validated ability to work in an exciting environment
• Good judgment to find solutions and resolve issues
• Excellent verbal, written, and listening skills

Benefits:
• Healthcare
• Tuition Reimbursement
• Professional Development
• PTO
• Work/Life Balance
• Retirement Plans
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7022431777

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